The Jindal Bullion Limited, Incorporated Under The Company Act 1956, On Behalf of itself and its Direct and indirect subsidiaries and other affiliates hereunder ("Jindal").
Once Customer place an order for products over telephone, website, e-mail or any other medium, Customer agrees to the terms and conditions mentioned the below. The Terms and Conditions is a legally binding agreement made by and between Jindal Bullion Limited. And Customer, personally and, or, on behalf of the Firm/Company for whom Customer are dealing with Jindal Bullion limited. These terms and conditions are applicable to all orders, purchases, and sales, whether made via the website, by telephone, or otherwise. Customer must read and accept all of these terms and conditions before placing an order to purchase and/or to sell with us.
When dealing with Jindal Bullion Limited, Customer understand and warrant, without limitation, which Customer have gone through, understood, and agree to the terms of this agreement. If Customer do not understand or do not agree to the terms and conditions of Jindal Bullion Limited and any other supplemental terms, disclosures, and disclaimers, Customer must not deal with Jindal Bullion Limited.
We reserve the right to make amendments to these terms and conditions from time to time. Customer agrees further that we may make changes to the website at any time in our sole discretion, for any reason or no reason and without prior notice to Customer. Customer agree that if Customer continue to use the website after we have posted a change to these terms and conditions, then Customer are bound by the most recent version of these terms and conditions.
By purchasing from, entering sales to or ordering from us, over telephone or otherwise, Customer are subject to all terms, policies, rules, restrictions, obligations, representations, and warranties, with which Customer hereby agree to comply.
Please direct any legal questions to:
Attn: Legal Dept.
Jindal Bullion Private Limited, Plot No-25 ,3rd Floor Vaishali, Pitampura New Delhi-110034
1. Purchase, Sales, and Method of Placing Order, Our Policies and Procedures.
Customer can enter purchases; sell transaction with us, only in terms of these Terms and Conditions and accompanying policies and procedures.
As and when Customer placed an order to purchase or sell with us, Customer has entered into a binding and legally enforceable agreement. Prices and availability are subject to change, without notice.
Customer payment must be received to us, immediately and if for locking Customer order at least 5% payment must be received by us as advance money to confirm Customer's order. Here we provide Customer the opportunity to lock in product prices. Once the price is locked customer should pay remaining balance amount of their order immediately or within three days, if customer fails to pay the balance amount in three days company has the right to either cancel his order or to convert it into part payment plan. In case Customer are selling products to us. It is pertinent to mention here that delivery of good must be given to us in three days (3day) otherwise cost of fund allocated for the deal will be charge @0.03% per day from Customer and the same will be deducted from Customer advance deposit provided for locking sale price. Similarly when customer sale us the gold and silver delivery must be given to us in stipulated time otherwise the cost of fund locked for the purchased order will be charged @ .03% per day from the customer.
2. Part Payment Plan
If Customer choose deferred payment plan he have to pay 5% of the total order in advance for locking the price. Customer must clearly indicate the period of the deferred payment for paying the balance amount of his order, the cost of funds will be charged at the rate of 0.03% per day for the balance amount. At the time of placing an order, the price at which Customer order is submitted is the guaranteed price.
Customer order number will subsequently be forwarded to Customer via email. In order to reserve Customer guaranteed price. On account of error, due to us fault or otherwise, we reserve the right to cancel the order.
Customer payment must be deposited in any of our account within three (3) days of the original order date, or before allotted time. Orders will be cancelled if he failed to deposit the balance amount. The cancellation charges of Rs. 20.00 will be charged.
All pending orders will be completed after realization of funds in our bank account. Please note that the orders will be denied if payment is not completed in allotted time frame.
We have transparent policy for our customer that deal cancellation at prevailing market price of the moment of cancellation. Any loss/profit between price of original order fixed and of the moment of cancellation will be credited/debited customer's account.
In case Customer fail to comply with the terms and conditions mentioned here in and we may suspend or terminate Customer account. The suspension or the termination of Customer account shall not affect Customer’s obligations as set forth in these Terms and Conditions.
Further, terms and conditions, including, without limitation, prices, payment methods, refund and cancellation policies, and exchange policies may be updated from time to time on our Website.
a. Payment option / Instructions
We prefer that all payments be made us through RTGS/, NEFT/, Internet banking, personal cheque, Banker’s cheque, Bank Draft. We reserve the right to request Customer for additional documents if the amount of an order is higher than Rs. 1, 00, 000.00/- (Rupees one lac). In cases of suspected fraud, we may hold amount up to 45 days or till the issue is resolved although this is rare cases. Direct bank transfer is always recommended. By choosing to pay with a credit or Debit card, Customer expressly authorizes us to capture Customer Credit card payment prior to shipment.
We, reserve the right to cancel or refuse any order, for any reason, at our sole discretion, regardless of payment method and price confirmation.
If a cheque returned unpaid, we, reserves the right to cancel the order and charge administrative fees and market losses.
b. Payment through payment gateway
Payments transferred through a third party vendor (payment gateway) are subject to the administrative charges by the associated payment gateway. These charges range between 1% to 3% of the total amount transferred. Such charges shall be borne by the user solely.
We take no obligation, to report and prosecute actual and suspected Credit card fraud. It is our discretion to cancel, delay, refuse to ship, or recall from postal/ courier Services or any order if fraud is suspected.
4. Cancellation Policy
All order offset requests must be made during normal business hours, Monday-Friday, 10:00 AM to 6:00 PM IST. We, reserve the right and it’s our sole discretion, to permit cancellation and/or offsetting Customer order.
Square off Customer orders may be approved over telephone, followed by email, at that time we shall provide Customer with a cancellation confirmation at buy/sale Price. Offsetting orders are subject to our market loss policy, described below, plus Rs 20.00 administrative fee. In event of cancellation of order, Customer expressly authorizes us to automatically credit or Debit difference between the Purchase/ Sale Price, plus Rs 20.00 administrative fee.
We are not responsible for pricing or typing mistake and expressly reserves the right, in its sole and absolute discretion, to cancel any and all orders placed with respect to such items.
5. Return Policy
Not applicable on gold and silver.
Our return and exchange policy is limited to five (5) working days from the date that Customer receive the item. Customer must notify Customer Service Department over telephone at 91-9599197590-99 within five (5) business days from the date that Customer receives the item and follow the instructions provided to Customer, at that time. Postal/ Courier charges and handling charges are non-refundable. Customer is fully responsible for all taxes, as well as return shipping and handling costs. We may reject any returned or exchanged item that does not reasonably conform to these terms. If the cases of a request for an exchange, we, expressly reserve the right, in our sole and absolute discretion, to find an acceptable replacement or refund Customer money should an acceptable replacement be unavailable. Returns, refunds and exchanges are subject to our Loss Policy.
6. Our Market Loss Policy
On receipt of an order number following a purchase from us, the price is guaranteed and Customer may not cancel the transaction. The transaction may only be offset at our(s) current asking price. If Customer order is cancelled, Customer is responsible for any deficit between the price at which we sold the item to Customer and the offsetting purchase price. As set forth above, all cancellations are subject to our market loss policy, in addition to a Rs 20.00 administrative fee. We have right to retain any gain on cancellations or returns product.
Upon issuance of an order number following a sale to us, the price is guaranteed and Customer may not cancel the transaction. The transaction may only be offset at our current asking price. The deficit between the price at which we bought the item from Customer and the offsetting purchase price is solely Customer responsibility if we do not receive the item. The cost of Fund will be charged to Customer, plus a Rs 20.00 administrative fee. Market gains on cancellations shall remain with us.
Without limiting any other legal or equitable rights and remedies that may be available to us, may elect to apply any and all of Customer funds in its possession to satisfy Customer monetary obligations and/or may offset any obligations to Customer. We also reserve the right, in our sole and absolute discretion, to apply any/all funds in its possession toward the satisfaction of Customer obligations to us.
7. Postal Policy
We may dispatch within 6 (six) working days from completed payment, depending upon the manner of delivery. The Customers are fully responsible for applicable taxes, and Postal and handling charges. Each package requires a signature upon delivery. We fully insure all our postal delivery. Should anything happen while Customer package is in transit to Customer it will be covered by our insurance policy. However, we will not accept responsibility if Customer has left instructions with any carriers or delivery service to leave parcels unattended for Customer without the need for a signature or if Customer has given them instructions to leave Customer package with a third party. if metals are lost in transit, we assume responsibility to pursue any claim with the insurance company. If we determine the package is lost, we will file a claim. Once the claim is filed, we reserve the right to re-post Customer items or refund Customer money at our discretion.
Please note that we will not be responsible for reimbursements or insurance claims on packages that are successfully delivered to the address given to us. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address. Any issues or problems with a postal should be reported within 2 business days, else we may have to refute any claims.
In case we, or Customer may end these Terms and Conditions, for any reason, including convenience, with or without cause, at any time by written notice to the other party. The termination of these Terms and Conditions shall not affect the rights and the obligations of our, or Customer with respect to the period prior to the date of termination.
9. Disclaimers, Exclusions and Limitations
Warning: All investments in gold and silver involve some degree of risk and are affected by various economic factors, which are beyond the our control and we are not responsible for such risk. We always suggest Customer to Consult your investor/ financial adviser before to purchasing/selling and fully assess whether Customer possess adequate savings and income prior to considering such an investment.
10. Disclaimer of Guarantee
We launched our website, the products, and services as it basis. We do not claim and guarantee that use of our the website, any information on it: (i) will be uninterrupted or secure, (ii) will be free of defects, inaccuracies or errors, (iii) will meet Customer requirements, or (iv) will operate in the configuration or with other hardware or software Customer use.
Please remember to always seek advice from your investment and financial adviser prior to purchasing. All products are subject only to any applicable warranties. To the fullest extent permissible by applicable law, we, hereby disclaim all guarantee of any kind, either express or implied, including without limitation, any implied guarantee of merchantability, non-infringement, or for a particular purpose. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.
11. Limitation of Liability
We , specifically disclaim any liability or responsibility for order placed to us , online order entry system, for any losses or direct, indirect, consequential, incidental, or punitive damages that Customer may incur as a result of the use of the our website, online order entry system, the website, and/or related products/services. We shall not be responsible for errors, negligence, or inability to execute orders. Further, We shall not be responsible for any delays in the transmission, delivery, or execution of Customer orders due to breakdown or failure of transmission or communication facilities, or for any other causes beyond our reasonable control. We limited, specifically disclaim any liability for the interruption, cancellation, or other termination of the tour, online order entry system.
In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitation may not apply to Customer.
12. Indemnity and Release
Customer agree to defend, indemnify and hold our and its parents, subsidiaries, affiliates, officers, directors, agents, employees, licensors, members, shareholders, co-branders or other partners, employees, and advertising partners harmless from any and all claims and expenses, liabilities, losses, actions, damages, claims or demands, including reasonable attorneys’ fees, made by any third-party directly or indirectly relating to or arising out of (a) Content Customer provide to the Website or otherwise transmit or obtain through the products and/or services, (b) Customer use, purchase, and/or sale of the products and/or services, (c) Customer connection to the products and/or services, (d) Customer violation of these Terms and Conditions, (e) Customer violation of any rights of another, (f) Customer breach of any representation or warranty by Customer to us , or (g) Customer failure to perform Customer obligations hereunder. If Customer are obligated to provide indemnification pursuant to this provision, we, may, in its sole and absolute discretion, control the disposition of any claim at Customer sole cost and expense. Without limitation of the foregoing, Customer may not settle, compromise or in any other manner dispose of any claim without our consent.
Customers are hereby agreeing to release the our , and its parents, subsidiaries, affiliates, officers, directors, agents, employees, licensors, members, shareholders, co-branders or other partners, employees, and advertising partners from any and all claims, demands, debts, obligations, damages (actual or consequential), costs, and expenses of any kind or nature whatsoever, whether known, suspected or unsuspected, disclosed or undisclosed, that Customer may have against them arising out of or in any way related to, without limitation, such disputes and/or to the Website and related products and services.
The sole relationship between Customer and us , is that of purchaser-seller. No other relationship, express or implied, including, without limitation, an agency, employee-employer, franchisee-franchisor, joint venture, or any partnership relationship exists.
14. No Waiver
Upon Customer failure to comply with Customer duties and obligations to us, the latter reserves all rights and remedies available at law or in equity. No delay or failure on the part of us in exercising any right or any remedy shall operate or be construed as a waiver of that right or that remedy. In addition, no partial exercise by us, of any right or any remedy shall preclude the further exercise of that right or that remedy or the exercise of any other right or any other remedy. In the event that Customer fail to comply with these Terms and Conditions, Customer expressly authorizes and grant to us, the right to charge Customer credit card for any and all market losses incurred by us, including, without limitation, administrative fees for accepting Customer orders to either Buy from or sell to us, as a result of price and market fluctuations for which Customer did not fulfill.
15. Force Majeure
A force majeure event means any event beyond the control of our, and/or the website. We, shall not have any liability to Customer whether in contract, warranty, tort (including negligence), or any other form of liability for failing to perform its obligations under this agreement to the extent that such failure is as a result of a force majeure event.
16. Website Use and Restrictions
Except as expressly provided below, the purchase and/or sale of related products/services may only be consummated by, and is expressly limited to, individuals who can form legally binding contracts under applicable law. Without limitation, minors are prohibited from utilizing the Website and/or related services. Customer must comply with all of the terms set forth in these Terms and Conditions, the policies referred to herein, and all applicable laws, rules and regulations when Customer use the Website.
Subject to these Terms and Conditions, Customer are hereby granted a limited, non-exclusive right to use the content and materials on the Website in the normal course of Customer use of the Website. Customer may not use any third-party intellectual property without the express written permission of the applicable third-party, except as permitted by law. The Website will retain ownership of its intellectual property rights and Customer may not obtain any rights therein by virtue of these Terms and Conditions or otherwise, except as expressly set forth in these Terms and Conditions. Customer will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit or sub-license from materials or content available on the Website, except as expressly set forth in these Terms and Conditions. Customer may not attempt to reverse engineer any of the technology used to provide the products and/or services.
To the extent permitted by applicable law, Customer hereby expressly waive Customer right to a trial by jury in any proceeding or litigation brought against us, with respect to these terms and conditions and/or the website. All disputes arising out of or relating to these terms & conditions (including formation, performance or alleged breach) or Customer use of the website will be exclusively resolved under confidential binding arbitration held in New Delhi in accordance with the rules of the Indian arbitration association. Customer hereby consent to personal jurisdiction for the purpose of resolving such disagreements and such disputes and waive all objections to the jurisdiction. The arbitrator’s award will be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these terms and conditions will be joined to an arbitration involving any other party subject to these terms and conditions, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we, will have the right to seek injunctive or other equitable relief in District court located in New Delhi enforce these terms & conditions or prevent an infringement of a third party’s rights. In the event equitable relief is sought, Customer hereby irrevocably submit to the personal jurisdiction of such court and waive all objections to the jurisdiction. These terms and conditions shall be governed by, and interpreted in accordance with, the laws of the India, without regard to conflict of laws principles. By entering into these terms and conditions, Customer hereby irrevocably waive any right Customer may have to join claims with those of others in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connected with these terms and conditions must be asserted individually. Customer acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action Customer may have arising out of, relating to, or connected with Customer use of the website, must be filed within one calendar year after such claim or cause of action arises, or forever be barred. In the event that we take any action against Customer, arising out of and/or to enforce Customer obligations under these terms and conditions, Customer expressly agree to pay all of the associated costs and the expenses incurred by us , including, without limitation, reasonable attorneys’ fees, in connection with such action. Customer expressly agree to execute and deliver any/all documents and take such other actions as may be reasonably requested by us, to carry out these terms and conditions.
18. Entire Agreement
This Agreement constitutes the entire agreement between Customer and us and governs Customer use of the Website, superseding any prior agreements.
19. Statute of Limitations
Customer agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of related to the agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
21. Square Off Condition
Market of gold and silver is very price sensitive and completely vulnerable. Prices of the gold and silver can fluctuate to any extent either upwards or downwards. To avoid any kind of automatic cancellation of the orders at the prevailing market price and to safeguard the customers/users from any loss due to this fluctuation, the website can use the money deposited by the user with Jindal Bullion Limited or in user’s e-wallet with www.jindalbullion.com including 5% advance money deposited by the user initially at the time of booking the order.
This amount deduction from the e-wallet will be considered as loss. If in case market recovers in the favour of the user than the amount deducted from the e-wallet will be transferred back to the e-wallet except the 5% advance money subject to the condition that all the orders sustain (not cancelled by the system) till that given point of time. And if incase the market continues to move further against the user and orders placed by the user continues to be in loss and the total available balance including the advance money deposited by the user is reduced to but not limited to 1% then the order/s will be cancelled automatically and all the money used up till that moment shall be considered as loss to the user.
In case when the order/s or deal/s are canceled at a point when user’s loss may go even beyond the advance money deposited and the balance in e-wallet. In such cases the user is liable to pay complete liability arising from such cancelations and shall bear the complete responsibility to keep the company indemnified against the amount of loss occurred due to market volatility.
Whatever the case may be, any user cannot claim any amount from the website or the company in such cases.